1. How can I contact you?

You can contact us by sending an email to info@storeridoro.com . Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer you a wide selection of high-quality products at competitive prices.

3. Do you offer refunds?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.

6. How long does shipping take?

The shipping time varies depending on the product and the destination. Generally, it takes between 12 to 23 business days for your order to arrive. Please note that unexpected delays may occur due to customs clearance or other unforeseen circumstances.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be restrictions on certain products for specific destinations. If you have any concerns about shipping to your country, please contact us before placing your order.

8. What payment methods do you accept?

We accept payment through major credit cards, such as Visa, Mastercard. We also offer the option to pay with PayPal for added convenience.

9. Are your products covered by a warranty?

Yes, our products are covered by a manufacturer's warranty. The duration of the warranty may vary depending on the product. If you encounter any issues with your purchase, please contact us, and we will assist you in resolving the matter.

10. How can I track my order?

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at return@storeridoro.com .